Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego is looking for a Patient Engagement Specialist II to provide patient engagement and health education to patients of Family Health Centers of San Diego. Duties are split between providing patient engagement services and providing group and individual health education, with a particular focus on community health education. Specific assignments vary depending on program, grant, and patient demographics, with a focus on educating and connecting the medically underserved to community based healthcare services.

The specific focus for this position is to support with health enrollment outreach activities, inclusive but not limited to, capturing reports on insurance efforts, conducting outreach to help promote enrollment services offered at FHCSD, supporting patients with applications and PCP changes, and learning enrollment processes to help with retention and enrollment.

Responsibilities:

• Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.
• Effectively communicates with and recruits new patients into the clinic's or program's system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.
• Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD.
• Is an effective, productive, and collegial team member.
• Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans. Effectively investigates leads for patient recruitment and engagement opportunities.
• Performs other duties as assigned.
• Written work (such as plans, flyers, reports, etc.) is accurate and timely. Effectively uses computer resources available as required to meet organization's demands.

Requirements:

• Bachelor's degree in health education, health science, or social science related field required.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• At least 2 years of experience in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.
• Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.
• Ability to work effectively with community members and patients from diverse social, cultural and economic groups.
• Bilingual in English/Spanish may be required depending on assignment.
• Intermediate ability to investigate leads for patient recruitment and engagement opportunities.
• Knowledge of adult and child education techniques, practices, and tools.
• Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.
• Knowledge of the current science and practices related to the health topic for the assigned program.

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: