Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

General Job Description

*The Patient Service Representative I greets and registers patients, schedules appointments, and performs other clerical duties as needed to support the department or clinic.

Job Roles

*Collects specified co-pays and payments from patients per coverage specifications and from self-pay patients; follows policies and procedures in collecting and handling cash.

*Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards, assuring placement into patient's Electronic Health Record.

*Completes registration processes, screens for eligibility and financial assistance, reads and takes action on ALERT field items and updates in accordance with established payer policy and program guidelines.

*Contacts patients to schedule appointments and make reminder/recall notifications.

*Performs clerical duties such as scanning, tracking data, receiving and sorting correspondence accurately and efficiently.

*Performs other duties as assigned.

Education/Certifications/Licenses/Registrations

*At least 1 year of customer service experience preferred.

*High school diploma or GED equivalent.

*Medical Assistant certification or Medical Terminology course preferred.

Experience/Specialized skills (including Language)

*Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.

*Ability to work well in both a team-based environment and independently.

*Basic computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information).

*Bilingual in English/Spanish preferred.

*Intermediate written and verbal communication skills.

*Knowledge of front office procedures and medical terminology preferred.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: