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Reservations Manager
Job Description
Posting Number
PG194392SPInternal Recruitment
NoWorking Title
Reservations ManagerAnticipated Hiring Range
$54,000 - $55,608Work Schedule
M-F, 8am-5pm; with flexibility for additional hours, including occasional evenings and week-ends.Job Location
Raleigh, NCDepartment
NC State Student CentersAbout the Department
NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. NC State embodies a culture that values collaboration, creativity, innovation, and teamwork. We provide a team-oriented culture, work/life balance, and work that makes a difference in our community, the state, and beyond. We also offer great benefits for SHRA permanent positions, including tuition reimbursement at any university in the UNC system, healthcare, vacation, holiday and sick leave, paid parental leave, retirement and more. You can even join the NC State Wellness and Recreation Center and receive discounted meals on campus.
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
The NC State Student Centers provide a clean, safe, and welcoming environment for the NC State community with a professional and collaborative staff. In support of the university’s educational mission, the Student Centers will provide high-quality support to events and activities that will enrich the student experience, provide added value to the University, and increase efficiency in university operations. Through formal and informal experiences, the NC State Students Centers serve as a cornerstone for student growth, learning, and involvement, including an environment prioritizing students leading operations.
For more information about why you should consider working for Campus Enterprises at NC State, visit our website.
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
The NC State Student Centers provide a clean, safe, and welcoming environment for the NC State community with a professional and collaborative staff. In support of the university’s educational mission, the Student Centers will provide high-quality support to events and activities that will enrich the student experience, provide added value to the University, and increase efficiency in university operations. Through formal and informal experiences, the NC State Students Centers serve as a cornerstone for student growth, learning, and involvement, including an environment prioritizing students leading operations.
For more information about why you should consider working for Campus Enterprises at NC State, visit our website.
Essential Job Duties
This position supervises and guides the reservations team responsible for managing reservations, client communications, and event logistics for university and non-university clients. They serve a key role in processing reservations and event requests (virtual, in-person, e-mailed) from student organizations, University departments, and non-university groups for Talley Student Union,Witherspoon Student Center, Harris Field, Stafford Commons, and other outdoor locations.
Duties include but not limited to:
Duties include but not limited to:
- Develops and implements operational strategies for handling reservation requests and managing event services.
- Prioritize requests based on event size, complexity, and venue requirements.
- Confirms existing reservations with clients prior to events.
- Meets with clients for complex events to determine event setup and audio-visual needs.
- Coordinates event services with other campus partners, including but not limited to catering, streaming/recording, security, transportation, fire and life safety, insurance and risk management, grounds, etc.
- Serves as the key point of contact in the department for Emergency Management and Mission Continuity on high risk events and day of risk mitigation.
- Determines event staffing needs based on the NC State Student Center’s guidelines and event complexity.
- Coordinates with Building Services regarding housekeeping, maintenance, loading dock, and information services.
- Coordinates with Catering regarding setup and access to event space.
- Responsible for hiring, training, scheduling, and evaluation of the staff member.
Other Responsibilities
- Model the Division’s mission and values, introduce the Division’s mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
- Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients.
- Work with your supervisor and colleagues to understand these goals and the culture.
- Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
- Perform other duties as assigned to ensure Student Centers business needs are met.
Minimum Experience/Education
Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
- Knowledge of office management techniques and familiar with office technologies with the ability to learn additional software.
- Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
- Must follow written and verbal instructions.
- Must have excellent public interaction and provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations, to team and customers.
- Excellence in completing all tasks and performance goals.
- Ability to set priorities.
- Ability to work independently in a high stress, fast-paced environment with strict deadlines.
- Ability to exercise judgment and apply policies and procedures, ability to establish and maintain effective working relationships with staff, management and the public.
- Required to be proficient with the use of a computer and have the ability to learn new software.
- Team environment oriented.
Preferred Qualifications
- Experience working in a University setting.
- Experience with event planning.
Required License or Certification
- Valid NC Driver’s License required within 60 days of hire. State vehicle furnished to drive to events or other Campus Enterprises locations.
Valid NC Driver's License required
YesCommercial Driver's License Required?
NoJob Open Date
12/17/2024Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
01/02/2025Special Instructions
Please include all relevant employment history on your application. Any employment history you mention in the supplemental questions or resume, MUST be listed in your employment history on your application.
Position Number
00111186Position Type
SHRAPosition Classification Band Title
Administrative Support SupervisorPosition Classification Band Level
JourneyPosition Classification Salary Range
$ 37,851 - $ 70,414Salary Grade Equivalency
GN08Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Medical EmergenciesTime Limited Position
NoDepartment Id
477001 - Student CentersAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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