Job Description

Working Title

Position Status

Department

General Summary

Specific Position Duties

• Provide information to prospective and current students, and the general public via phone, email, chat and in person regarding all areas and services of the college; 
• Respond to all student inquires regarding admissions, financial aid, registration, account balances and holds; 
• Processes/triages all email inquires for registration, drops, adds, and withdraws, etc.; 
• This position is responsible for processing various forms, admissions applications, linking documents; 
• Provide first-class customer service to all customers by phone, email, chat and in person, etc.; 
• Serve as a cashier, properly taking payments and receipting correctly; properly reconcile cash drawer daily and record balance in a daily log as needed; 
• Ability to follow policies and procedures and quickly learn new or additional ones, multi-tasking and paying close attention to detail required; 
• Demonstrate success of teamwork; 
• Perform other duties assigned. 

Minimum Qualifications

• High School diploma or equivalent; 
• Must be willing to work a flexible schedule –- mornings, evenings, some holidays and Saturday work is required; 
• Typing skills including 10 key with the ability to produce accurate records and professional quality material through use of computer keyboard; 
• Must have experience with Microsoft Office Suite, internet, email and instant messaging software; 
• The position requires excellent communications skills (verbal and written); 
• Must be able to communicate effectively via telephone, chat and in person; 
• Must be able to sit and use the computer for long periods of time; 
• Ability to work under stress and in a high pace environment, working both independently and as a team member while dealing with all customers in an effective, efficient and professional manner.

Preferred Qualifications

• Some college course work preferred; 
• Bilingual (verbal and written) a plus; 
• Willingness to participate in activities supporting students and Odessa College stakeholders, including community service; 
• Experience with various forms of technology and software applications 

Reporting Relationship

Posting Number

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