For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Referral Center (RC) Senior Behavioral Intake Coordinator is responsible for initial triage and processing of incoming referrals for Strength Based and Assertive Community Treatment Case Management Programs. The referrals will be received, reviewed for clinical appropriateness, documented in internal database, and coordinated with the referring party and receiving program through to completion.

If you are located in the Pacific Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Review referrals for accuracy and completeness and enter accurate data entry of referral information into designated database
• Solid communication skills and collaborative working relationship with internal and external partners
• Ability to review referral in comparison to various different program criteria to determine the most appropriate match
• Efficiently answer incoming calls and provide prompt and courteous service to others
• Monitor workload and ensure work is completed within the established turnaround times
• Manage up to supervisor any challenges with completing work timely or when clarification is needed
• Participate in collaborative meetings regarding the referral center operations
• Participate in case conferences and in-service opportunities as needed
• Demonstrate flexibility and adaptability to the program as it develops and evolves
• Demonstrates openness and is coachable to ensure collaboration with supervisor around training and individual development goals
• Serves as a liaison with other departments and external stakeholders like County contractor, case management program staff and others as needed. Collaborate with external partners around ongoing program development needs and opportunities
• Support the implementation of data collection and tracking of information regarding referrals. Assist in development and providing reporting back to county partners on agreed upon reporting elements
• Position requires access to San Diego County Behavioral Health Electronic Health Record, Cerner as well as other internal databases
• Proficiency in use of Microsoft Office products including Outlook, Word, and Excel
• Pursue personal development of skill and knowledge necessary for effective performance of the role
• Assist with problem resolution as needed. Works with team to solve complex problems
• Plans, prioritizes, organizes, and completes work to meet established timelines and objectives
• Solid customer service and collaboration skills
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's level mental health professional
• 2+ years of clinical experience in a mental health setting
• Experience working in a county behavioral health system of care
• Proficiency in Microsoft Office products including Outlook, Word, Excel, Teams, OneNote, and PowerPoint
• Ability to access to San Diego County Behavioral Health Electronic Health Record, Cerner as well as other internal databases
• Access to install secure, high-speed internet and a dedicated, distracted workspace at home
• Reside in the Pacific Time Zone

Preferred Qualifications:

• Community mental health experience
• Case management experience
• Proven solid communication and customer service skills
• Proven ability to work collaboratively with internal and external partners
• Proven ability to work autonomously
• Reside in San Diego

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Nevada, or Washington Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.