Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego (FHCSD) is looking for a HIM Specialist II. The HIM Specialists II performs day-to-day tasks of the Health Information Management department, creating optimal customer service for the department, patients, and clinic sites alike. Under the supervision of the HIM Correspondence/Chart Prep Supervisor, performs a broad range of chart preparation, record requesting and quality assurance activities. Tasks include preparing charts for upcoming clinical visits, communicating requests with internal and external partners, record releasing and requesting, receiving/uploading records and identifying and resolving associated incomplete orders, data entry, and ensuring added records meet documented standards and regulations.

Responsibilities:

• Prepares patient charts for upcoming visits; reviewing for open orders, incomplete documentation, follow up for ER/ED visits, open referrals, and addition of pending results.
• Coordinates the release of medical information, following all department and regulatory guidelines. Verifies authorizations, records incoming requests, processes requests, and communicates with requestor.
• Provides customer service for department, including answering phone calls, greeting visitors, taking messages, and routing faxes.
• Reviews medical records for accuracy and completeness. Participates in a variety of Quality Assurance, Quality Control, and data abstraction as assigned.
• Produce accurate and precise work in a fast-paced and high-volume environment.
• Ability to adapt to sudden changes in priority work demand.
• Navigate numerous internal and external applications and systems in the course of work completion.
• Meet daily productivity requirements based on assigned goals and metrics.
• Adhere to established protocols for reviewing medical records and determining what records necessitate interpretation by the ordering or requesting provider and sends them in a timely manner.
• Master standardized documentation and template rules and protocols for electronic health records to include document naming, filing, and obtaining records.
• Generate billing statements and record all billing activities.
• Apply broad knowledge of HIPAA and Privacy rules and regulations, for sharing PHI.
• Link and close associated orders and encounters while obtaining records when such orders or encounters are directly related to the records obtained.
• Provide great customer support to clinical staff by phone and email.
• Communicate significant findings in the course of daily work duties, including potential risk management issues, to leadership and other members of the team.
• Demonstrate strong command of medical terminology, medical record documentation, and clinical processes.
• Integrate data collected from a variety of electronic and paper sources.
• Work closely with the entire HIM management team to identify process issues related to E-HR and HIM workflow and offer recommendations for resolutions or modifications particularly as it relates to the paper/electronic interface and the daily workflow.

Requirements:

• High school diploma or GED Required.
• Medical Terminology Course Required or complete within the 90 day orientation period.
• Medical Assistant Certification Preferred.
• RHIA or RHIT Certification Preferred

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs
• Sponsoring Employer with an Equity Investment Company that can assist you with your down payment for purchasing a home

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: