American Specialty Health Incorporated is seeking a Customer Engagement Manager - Silver&Fit to join our Fitness & Health Management department. This position will deliver and demonstrate the value of American Specialty Health and its products/programs. The Customer Engagement manager will increase awareness and promotion of the Silver&Fit program, and other American Specialty Health programs, with health plan, members, sales agents, brokers, health system and community partners. The Customer Engagement manager will develop and execute on geographic specific action plans to support and contribute to the Sales, Clients Services, Marketing, and other internal teams' directives.

The Customer Engagement Manager will utilize CRM to maintain database of national brokers, identify marketing opportunities, coordinate awareness meetings / formal awareness presentations, and support Client Services with current Silver&Fit and other ASH program customers.

Remote Worker Considerations:

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment.This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Responsibilities

• Increasing awareness and value proposition of Silver&Fit program with Sales Agent and Broker Community in an assigned region or geographic area.
• Primarily Silver&Fit program awareness position with travel required.
• Responsible for identifying opportunities to increase Silver&Fit awareness with medica/hospital and community partners.
• Develops a Customer Engagement plan outlining the best way to manage clients and prospective customers in an assigned region or geographic area.
• Conducts regular strategy meetings with local and regional health plan clients.
• Collaborates with Sales, Client Services, Marketing, and other internal partners to develop strategies to support, meet, and exceed client objectives.
• Develops and maintains strong relationships with key stakeholders, both internal and external partners.
• Works collaboratively with Digital Marketing and direct manager to coordinate email campaigns designed to qualified leads.
• Monitors local and regional market and competitive intelligence to determine potential impacts and opportunities for the organization.
• Understands and monitors the fitness network to mitigate risks and potential opportunities.
• Needs to manage time effectively to achieve maximum results.
• Schedule appointments for update calls, webinars, follow-up meetings and formal trainings / presentations.
• Will be required to participate in national industry conferences, events, and/or expos.
• Integrates with Sales, Marketing (to increase digital footprint, social media, specific materials, and others), and Client Services.
• Maintain CRM database to produce customer reports, weekly reports outlining activities, challenges, and progress.
• Responsible for maintaining a CRM database of contact people, ensure that data is accurate, complete and up to date in CRM.
• Provides other ad-hoc reports as requested by management.
• Quarterly goals will be established with Sr. Director, Client and Broker Engagement, Sales.
• Supporting Sales and Client Services with current Silver&Fit, Active&Fit, ASHCare and VPTR initiatives and customers.

Qualifications

• Bachelor's degree in business, marketing, fitness, wellness, related field or equivalent experience. If equivalent experience, high school diploma required.
• Minimum of 3-5 years of experience in sales, marketing and creating brand awareness at the local, regional, or national level.
• Experience in the fitness, wellness or health care field preferred.
• Valid Drivers' license with good driving record. Availability of automobile for on the job use and proof of insurance.
• Must have acceptable credit to qualify for a company American Express Card.
• Strong public speaking, verbal and written communication skills.
• Basic computer skills including Microsoft Word, Power Point and Excel.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 50 lbs.

Environmental Conditions

Usual office setting. When traveling outside the facility, usual weather, traffic and related travel conditions are applicable.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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